The CimTrak Integrity Suite offers bi-directional ticket/incident synchronization through the use of an intermediary service (The CimTrak Ticket Syncer) that communicates between CimTrak and BMC Helix ITSM with the AR System REST API.
Through the use of CimTrak with the Ticket Syncer, tickets/incidents created, modified, resolved or closed in either environment are synchronized in both environments.